Return and refund policy
Last updated: 28.03.2026
At Caricatura Ta, each order is created on a personalised basis, according to the photos, instructions, and preferences sent by the client. For this reason, our return and refund policy differs from the policy applicable to standard products.
1. Products and services covered
This policy applies to:
- personalised digital caricatures;
- personalised printed / framed caricatures;
- other made-to-order products or services created according to the client's specifications;
- orders paid online, including through Stripe.
2. Custom nature of the order
The products ordered on the website are created according to the specifications sent by the client, including photos, text, theme, style, format, or other preferences. For this reason, they are considered personalised products.
According to the legislation applicable to distance contracts, the standard 14-day right of withdrawal does not apply to products made according to the consumer's specifications or clearly personalised. Also, in the case of digital content not supplied on a tangible medium, the right of withdrawal is lost once performance has begun, if the client has given express consent to start the service and acknowledged that they lose this right.
3. Order cancellation and refunds
3.1. Cancellation before work begins
If you want to cancel the order before work on the caricature has effectively started, you may request:
- a full refund of the amount paid.
3.2. Cancellation after work has started but before final delivery
If work on the order has already started, but the final product has not yet been delivered, we may review the cancellation request on a case-by-case basis. Depending on the execution stage, we may offer:
- a partial refund corresponding to the unperformed part of the order; or
- no refund, if the work has already been completed to a substantial extent or is artistically finalised, even if it has not yet been printed or shipped.
3.3. After delivery of the final digital product
After the final digital file has been delivered, no refund is granted for reasons related to a change of mind, personal preferences, or a later change in the client's choice, insofar as the order has been carried out according to the specifications provided.
3.4. After print approval / production / shipment
After express approval of the final layout for print, or after the order has entered production / shipment, the order can no longer be cancelled and the amounts paid can no longer be refunded, except in the situations set out in section 4 below.
4. Situations in which a refund or replacement may be granted
A full refund, partial refund, or replacement may be granted, as applicable, in the following situations:
- The order cannot be fulfilled due to our fault
If, for reasons attributable to us, we cannot complete the order, you will receive a full refund of the amounts paid. - Wrong or non-conforming product delivered
If the product received differs significantly from the specifications confirmed in the order, you have the right to request that we remedy the issue, remake the product, reduce the price proportionally, or, where applicable, refund the amount paid, according to the applicable legal rights. - Product damaged on delivery
If the physical product arrives damaged, please contact us as soon as possible and send us clear photographs of the parcel and the product. Depending on the situation, we will offer:
- remaking and resending the product; or
- a full or partial refund.
- Incorrectly processed payment / duplicate payment
If an amount has been charged incorrectly or twice for the same order, we will initiate a full refund of the overcharged amount.
5. Cases in which no refund is granted
No refund is granted in the following situations:
- the client changes their mind after the work has started or has been completed;
- the client no longer wants the product after it has been created according to the requirements provided;
- the dissatisfaction concerns subjective matters of personal taste, provided that the style of the work matches the portfolio and the confirmed specifications;
- the client no longer responds for clarifications, approvals, or the delivery of the materials required after the order has started;
- the physical product is damaged due to the client's fault after delivery.
6. Corrections and remedies
If there are discrepancies from the requirements communicated in the order, please contact us before requesting a refund. In many cases, the issue can be resolved through:
- reasonable corrections;
- remaking the file;
- reissuing the product;
- resending the order.
7. How to request a refund
For any return, cancellation, or refund request, you can contact us at:
- E-mail: [insert email]
- Phone: [insert phone number]
Please mention:
- the order number;
- the name used for the order;
- the email address used for payment;
- the reason for the request;
- photos or evidence, if applicable.
We will review the request and reply within a reasonable time, usually within 1–5 business days.
8. Refund method
If the request is approved, the refund is usually made through the same payment method used when placing the order. For payments processed through Stripe, the refunded amount is sent back to the original payment method, and the time needed for the funds to appear in the client's account depends on the bank and may usually take around 5–10 business days.
9. Consumer legal rights
This policy does not limit or remove the consumer's legal rights regarding lack of conformity, defective products, or other remedies provided by law. In the case of a non-conforming product, the consumer may benefit, as applicable, from repair, replacement, price reduction, or termination of the contract / refund, under the conditions provided by law.
10. Acceptance of the policy
By placing an order on the website and making the payment, the client confirms that they have read and understood this return and refund policy.
